A MIKROH tool
We're here to help
Questions about your purchase, sign-in, or wedding planner? Here's how to reach us and get back to planning.
Email support
Write to genstiemedia@gmail.com. If your question is about a purchase, include the email you used at checkout so we can find it. Please do not send payment card numbers or one-time sign-in codes.
Having trouble signing in?
Use the same email you entered at checkout on the sign-in page. Check your inbox and spam folder for the six-digit code. If you used a different email or still cannot get in, email us.
Moving to another device?
Your wedding details save in the browser where you entered them. In your Command Center, choose “Download backup” before switching devices, then use “Restore backup” in the new browser. Signing in restores access to your purchase, but does not automatically move your wedding details.
Want a refund?
Email genstiemedia@gmail.com within 30 calendar days of purchase with your checkout email. We offer a full refund without requiring a reason. See the refund policy for details.